Multi Chat PRIVACY POLICY

1. Overview and Scope

Welcome to Multi Chat's Privacy Policy. This document outlines our commitment to protecting your privacy and explains how we handle your personal information. Multi Chat, registered in the Central Database for Enterprises under number 1012.168.274 (Belgium Legal Persons Register), operates the website accessible at https://www.trymulti.chat and its associated services (collectively referred to as the "Platform").

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any aspect of this policy, we kindly ask you to refrain from using our services.

2. Information Collection Practices

To provide you with our services, we collect various types of information through different channels:

2.1 Direct User Interactions

When engaging with Multi Chat, you may provide us with:

• Chat conversations and prompts submitted to our AI services
• Documents, images, and files you choose to upload
• Feedback and support requests
• Account registration details

2.2 Technical Data Collection

Our systems automatically gather:

• Device specifications (operating system, browser type, device identifiers)
• Usage patterns and interaction metrics
• IP address and approximate location (city/country level)
• Performance and error data

2.3 Cookies and Similar Technologies

We employ cookies and related technologies to enhance your experience. These tools help us:

• Maintain your session security
• Remember your preferences
• Analyze platform performance
• Improve our services based on usage patterns

3. Purpose of Data Processing

Your information enables us to:

• Deliver and maintain our core services
• Enhance platform security and prevent abuse
• Analyze and improve performance
• Communicate important updates
• Provide customer support
• Comply with legal obligations

Important Note: We do not use your conversations or uploaded content to train AI models.

4. Service Providers and Data Processing

To deliver our services effectively, we collaborate with carefully selected service providers. Each provider processes specific aspects of your data under strict confidentiality and security requirements:

4.1 Infrastructure and Hosting

• Vercel: Hosts our web application and provides content delivery services
  Privacy policy: https://vercel.com/legal/privacy-policy
• Convex: Manages our database and real-time synchronization
  Privacy policy: https://www.convex.dev/privacy
• Upstash: Provides caching and queue management services
  Privacy policy: https://upstash.com/privacy
• Cloudflare: Delivers content and provides security services
  Privacy policy: https://www.cloudflare.com/privacypolicy

4.2 AI Technology Providers

• OpenAI: Powers certain AI chat functionalities
  Privacy policy: https://openai.com/policies/privacy-policy
• Google Gemini: Provides additional AI capabilities
  Privacy policy: https://policies.google.com/privacy
• DeepSeek: Delivers specialized AI features
  Privacy policy: https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html

5. Your Privacy Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Object to certain processing activities
• Export your data in a portable format
• Withdraw consent for optional processing

6. Data Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Monitoring for suspicious activities

7. International Data Transfers

While Multi Chat is based in Belgium and operates under Belgian law, our service providers may process data in various locations globally. We ensure appropriate safeguards are in place for these international transfers, complying with European data protection requirements.

8. Age Restrictions

Our services are not designed for or directed at individuals under 18 years of age. We do not knowingly collect or maintain information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our Platform or via email.

10. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us at:

Multi Chat
Registered in the Central Database for Enterprises
Number 1012.168.274 (Belgium Legal Persons Register)
Email: contact@trymulti.chat